Residents of Herefordshire town 'vent broadband frustrations on Facebook' header image

Residents from a market town in Herefordshire have vented their frustrations on social media site Facebook about their broadband service.

A page has been set up to allow those living in Kington to share their experiences and challenges they've come up against with their internet connectivity, with many people reporting issues that have been going on for more than seven days, reports the Hereford Times.

Among the many complaints are grievances concerning snail-paced broadband speeds and connections that drop off completely.

Kington residents claim that these issues are affecting a lot of people in the town and the surrounding area, with many of them saying they have received little to no help from their provider BT.

The telecommunications firm told the newspaper that it had not detected any problems with the broadband on the phone exchange for the town, adding that if customers are experiencing difficulties they should contact their service provider in the first instance.

BT claims that these problems could soon be history, as Fastershire - the partnership between Broadband Delivery UK (BDUK), Herefordshire Council, BT and Gloucestershire County Council - confirmed it is on track to deliver fibre optic broadband to 20,000 homes by summer.

However, this will be of little comfort to those currently experiencing problems that BT will not address, or for those that will not be covered by the rollout. For these households, satellite broadband could be a viable alternative, as it provides consistent speeds and connectivity.

A recent study from the Federation of Small Businesses (FSB) revealed that there is significant disparity between the quality of broadband available in some areas of the country compared to others.  

Ted Salmon, the FSB’s regional chairman for the north-east, commented: "We risk seeing the emergence of a two-speed online economy resulting from poor rural broadband infrastructure.

“It’s worrying that as many as 14 per cent of UK small firms still view the lack of a reliable broadband connection as being the primary barrier to their growth."